Return Policy

Basic conditions for returns and exchanges (physical items)
1. The application for return or exchange of goods should be submitted within 7 days from the date of confirmation of receipt of the goods (based on the logistics receipt time), or within 15 days from the date of completion of the transaction if any quality problems are found with the goods.
2. Returned or exchanged products must be unused, undamaged in their original packaging, and not affect secondary sales on this website, except for products with quality issues.
3. For customized products, you will sign a purchase agreement with the local store and pay the full amount. The factory will not accept returns or exchanges once the order is placed for production.
4. Any product problems caused by unauthorized repairs, modifications, or installations on this website will not be returned or exchanged.
When returning or exchanging goods, if the outer packaging, accessories, accessories, gifts, or instructions of the goods are incomplete, or if the invoice is missing or altered, the goods will not be returned or exchanged.
6. You need to return the goods, invoices, and gifts to the designated address on this website at the same time, and the shipping cost will be borne by the buyer.

logistics distribution

For customized products sold on this website, as express delivery cannot be used, they need to be sent to your local store through logistics, and professional installation personnel will be arranged by the local store to install them on-site. The installation and charging of logistics and distribution within the city, as well as in other areas outside the city, are mainly based on the charging standards replied by the store due to different distances.

Receiving Guide

Please inspect your goods in person with the delivery personnel present
When the courier delivers the goods to your doorstep, please make sure to check the goods against the delivery note in person. If there are any issues such as missing goods, delivery errors, or damaged packaging, please contact the customer service center directly. After customer service confirmation, the entire order of goods can be returned by the courier company.
If you find any quality issues with your goods, you can contact our customer service center to process a return for you.
3. When confirming the order, choose to issue an invoice but the invoice was not delivered with the goods when signing for it. Please contact our customer service center to issue a new invoice for you.
After signing, this website will consider that you have acknowledged and accepted our company's products. For products that are not signed for by the purchaser themselves, we will treat you as an equivalent purchaser for inspection. Once you confirm your signature, we will not be able to process a refund or resend for you.

after-sales maintenance

To protect the interests of consumers, users who successfully order designated package products on this website can enjoy the following commitments
1. Within 6 years from the date of delivery, if cabinet products such as cabinets, wardrobes, bookcases, TV cabinets, etc. have quality problems under normal use, consumers will enjoy a service commitment of free warranty for 6 years.
2. Consumers will enjoy a lifetime commitment to paid maintenance services.